QuestionsStraight answers before you email.
If you want impartial public guidance first, Money Helper is the government-backed service. People looking for an adviser are often directed there, and we are happy to speak with anyone referred that way.
Are you independent financial advisers?→
Yes. Alexander House is an independent financial adviser firm. That means recommendations can be drawn from the relevant market, rather than a single product shelf, and the trade-offs are explained before you decide.
Who do you typically help?→
Most clients are UK-based, often aged around 45 to 80. We work with individuals, families, company directors and healthcare professionals, including doctors navigating NHS pensions, tax and family wealth.
How do I get in touch?→
Email is the easiest first step. Send a short note through the contact form or write to the team directly. We will reply and agree a time to talk by phone, video or face to face.
Do you advise people across the UK?→
Yes. Advisers work nationally, with a registered office in Altrincham. Meetings can take place remotely or in person where that is useful.
Can you help with school fees or later-life care costs?→
Those conversations sit inside family and estate planning. We can look at school fees, helping children onto the property ladder, and how later-life care costs may affect the estate, alongside inheritance tax and trusts.
What is the difference between independent and restricted advice?→
Independent Financial Advisers can recommend from the relevant market, rather than a single provider list. Restricted advisers can only recommend products from a limited range. Alexander House is an independent firm and an appointed representative of 2plan wealth management Ltd, which is authorised and regulated by the Financial Conduct Authority. The difference, the charges and the reasons for a recommendation are explained before you decide.
Can you help me bring pension pots together?→
Pension consolidation is a common reason people get in touch, especially where old workplace schemes, personal pensions and an NHS or final salary arrangement sit side by side. Combining pots can simplify paperwork, but it is not always suitable. Guarantees, exit charges, tax and the shape of your retirement income all need to be checked first. A pension is a long-term investment and its value can fall as well as rise.
How is my information looked after if I use the form or WhatsApp?→
The contact form opens an email to the central Alexander House inbox. WhatsApp messages go to the firm’s business number and are handled by the central team, who then route the enquiry. We use those details to reply and, where you ask us to, to pass a message to an adviser. The privacy notice explains what we collect, why, who we share it with and how to ask for a copy or a correction.
Do you arrange commercial mortgages?→
Residential mortgage advice is part of the service. Commercial lending, such as finance for business premises, is handled by introducing you to a specialist commercial lending partner. Your adviser makes the referral. They do not need to research or arrange that commercial mortgage themselves.